How can we help?

No. Each pass is verified locally on the device doing the scan — there is no live server call at scan time. Internet is only ever optional, for things like cross-device sync.

No. A pass is just a QR. Issue it, share it as a PDF / PNG / QR, and scan it at the door. Attendees never install anything.

Yes. Paste it in or pick a file — GateProof reads CSV, TSV, Excel, and plain text. It detects the separator and maps your columns to names, emails, phones, ticket types, quantities, prices, seats, and zones. Each row becomes a signed pass.

There's no required template. Headers are matched automatically across several languages and common aliases, and it still works with no header row. Mixed separators, quoted fields, extra columns, and blank rows are handled; duplicates and problem rows are flagged. Nothing is created until you review a summary and confirm.

Yes, in Draft events. Open Import Ticket List, choose Add from Contacts and pick the people you want. GateProof only receives the contacts you select and never reads your address book. Name, email and phone go into the same review summary as a file import. Each round you add can have its own ticket type, price and passes per contact.

Yes, while the event is still a Draft. Open the ticket and tap Edit to change the name, ticket type, price, email, phone, seat or zone. To change the type, zone or price of many tickets at once, tap Select in the ticket list, choose them and tap Edit Selected. A pass you already exported or shared still scans, but it shows the old details, so send it again.

GateProof doesn't host RSVP pages, so your guest list never sits on a server. Use any form tool you already know (Google Forms, Microsoft Forms, Tally), ask for name, email and phone, export the responses as CSV or Excel and import the file. Remove declined guests first; nothing is created until you review the summary.

Yes. Put your crew on the same active team and connection type. Choose Wi-Fi when all devices share the venue network, or Direct when they don't. Redemptions sync across doors when sync is healthy.

Every scan is verified on the device doing it, so two doors that can't reach each other can both accept the same pass. Once they sync, the first scan wins and is kept as the record — including which device made it. Healthy team sync closes the gap; on a single device, a pass can never be admitted twice.

One credit covers one pass. Issuing passes in a draft is free; when the event goes live, one credit is spent per pass issued. Credits come in App Store packs from 25 to 500, and there's never a percentage of your ticket revenue. The App Store shows the price for your country.

Yes. The app is free to download and starts you with 40 free credits — enough for a 40-guest event. The guided demo event doesn't spend any credits.

iPhone, iPad, and Mac (Designed for iPad). You can create and manage events on any of them, but scanning runs only on iPhone or iPad — the Mac can't scan, so it's best as a desk console for managing events and monitoring check-ins live. On a single iPhone or iPad, the organizer and scanner workflows can even run on the same device.

The device that creates an event owns it, and ownership never transfers. Only the owner can edit the event, issue or void tickets, and delete it. A device that receives a shared event becomes a scanner — it can view the event and scan passes, but can't change it.

Events move forward only: Draft → Active → Completed → Archived. You set things up and issue tickets in Draft, activate to open the doors, then complete or archive when it's over. An event can never go back to an earlier stage.

Once an event is Active, its core details — name, venue, dates, capacity, and team — are locked, though you can still move it forward or toggle sync. Owners can delete an event only while it's a Draft or after it's Archived, so to remove a live event you archive it first.

Archiving is final. GateProof saves a snapshot of the event and its tickets for your records (exportable as CSV), then removes the ticket data from the device. Going straight from Draft to Completed or Archived also voids any tickets that were never used.

No — cloud sync is optional and set per event, so only the events you enable are backed up. Sync pulls remote changes, merges, then pushes, so a device that lost its data recovers its own events before sending anything back. The most recent edit usually wins, but a redemption or void is permanent and is never undone by an older sync.

A device only scans passes for events on its currently-active team. A pass from another team is rejected as a mismatch, which keeps separate events and crews from interfering with each other.

Not yet — each event is a one-off. For a recurring series, create a fresh event for each occurrence.